Shipping policy
Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.
During sale periods or times of high demand, processing may take slightly longer. If there's a significant delay, we'll contact you by email.
Shipping Rates & Free Shipping
We ship Australia-wide via Australia Post.
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Free standard shipping on all orders over $99 AUD.
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Orders under $99 AUD are charged a flat/calculated shipping rate at checkout, based on the weight, dimensions, and delivery destination of your order.
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Some longer or bulkier items (e.g. extended-length struts, multi-pack orders, or trade/bulk orders) may incur an additional freight surcharge. If this applies to your order, we'll let you know the adjusted cost before dispatch, or it will be calculated automatically at checkout.
Estimated Delivery Times
Delivery times are estimates from the date of dispatch (not order date) and are not guaranteed, as they depend on Australia Post's network:
| Destination | Estimated Delivery Time |
|---|---|
| Metro areas (capital cities) | 3–7 business days |
| Regional areas | 5–10 business days |
| Remote areas (WA, NT, TAS, remote postcodes) | Up to 14 business days |
Delivery times may be extended during peak periods, public holidays, or due to circumstances outside our control (e.g. weather events or carrier delays).
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this to track your parcel directly via the Australia Post website or app.
If you haven't received tracking information within 3 business days of ordering, please contact us and we'll follow up on your behalf.
Shipping Address & PO Boxes
Please double-check your shipping address at checkout - we are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible so we can update it before dispatch.
We can generally ship to PO Boxes and parcel lockers for standard-sized items; however, some larger or freight-based items may require a physical street address for courier delivery.
Damaged, Lost, or Missing Parcels
All gas struts are carefully packaged to prevent damage in transit. If your order arrives damaged, or if it doesn't arrive within the estimated delivery window, please contact us within 7 days of the expected delivery date at hello@strutwarehouse.com.au with your order number and (if applicable) photos of the damaged item and packaging. We'll arrange a replacement, repair, or refund in line with our Returns Policy.
Split Shipments
If your order contains multiple items, some of which are out of stock or shipped from a different location, we may send your order in multiple parcels at no extra cost to you. You'll receive tracking information for each shipment.
Questions About Your Order
If you have any questions about shipping or the status of your order, please contact us at hello@strutwarehouse.com.au and we'll be happy to help.
